TO: Quantrix Valuation Chase Appraisers
FROM: Quantrix Valuation Panel Management
DATE: February 8, 2010
RE: Automated Telephone Order Notification
Starting Friday, February 12, 2010, Quantrix Valuation is providing a new opportunity to accept Chase orders via telephone.Appraiser Receives Phone Call from Quantrix Valuation
Auto Call will notify Appraiser that there is an order available and will provide:
- Product
- Property Address
- Appraiser Fee
- Appointment Date and Time
Auto Call will ask if Appraiser ACCEPTS or DECLINES the order
If the call is not answered or the call is dropped or disconnected, Auto Call will roll to next Appraiser – THERE WILL BE NO OPPORTUNITY TO RECOVER THE ORDERTo ACCEPT order, Say “YES”
Borrower’s First and Last Name is provided as well as spelled out Order information is also included in the Assignment Notification email like all other orders
Appointment Date and Time is included in Auto Call and in the Special Instructions in the Quantrix Order form Appraiser is transferred directly to the Borrower’s phone to confirm Appointment Date and Time If Borrower or voicemail do not pick up, the call will be dropped and Appraiser must follow up with borrower to confirm Appointment Date and Time
If the call is dropped or disconnects AFTER the order is Accepted, or if the automated system is unable to reach the Borrower, Order and Borrower information may be obtained at www.QuantrixVendorServices.com.
To DECLINE order, Say “NO” Auto Call disconnects Order will be offered to next Appraiser
THERE WILL BE NO OPPORTUNITY TO RECOVER THE ORDER
Please contact 866-284-2189, option 1, then option 2 and option 1 again if you have any questions.
*Calls may be recorded to help improve quality and service
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3 comments:
And yet appraisers still sit on their bums and keep taking it. I'm curious to see if they will organize and fight back once the average AMC appraisal order drops below $100. At the rate fees AMCs are bidding out orders and lowering their fees we should be there by the end of 2010.
I have seen a few appraisal reports done by appraisers working for Quantrix LLC (First American). All comparable pictures are MLS photos, so the exterior obvservations of comparables from street are not performed. These appraisers working for peanuts cut as much corners to increase their profitability just like Quantrix' priority is profitability. One report I saw had the wrong photograph of the comparable as the MLS photo was incorrect.
So thankful of your blogs Frank!!!
Cream rises to the top, however their straw is sucking up from the bottom of the barrel. Keep up the good work Frank
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